Frequently Asked Questions

1.

What should the client know about your pricing (e.g., discounts, fees)?

Q                                                       A

We set up an appointment to walk through the facility to determine what the clients needs are. HCS offers a new client discount once a recurring contact is signed.

2.

What is your typical process for working with a new client?

Q                                                       A

HCS will schedule a time to provide a free cleaning consultation. We will bring a custom packet fit for you so we may outline all needs of the workplace. Once walk through is complete, We will present the final quote a long with our contract, insurance information and chemical information.

3.

Does HCS provide post construction clean up?

Q                                                       A

Yes! We provide the light cleaning that is needed after the construction work is completed and all construction debris has been removed. This is the final step prior to turning the building over to the owner. NOTE: Construction clean-up is divided into two categories: rough clean-up and final clean. Hopkins Cleaning Solutions focuses on the final clean. Rough clean-up is the removal of construction debris and is often done by the contractor. HCS does not do rough clean.

 

4.

How often does HCS clean?

Q                                                       A

We will clean as often is needed, which may mean daily, weekly, monthly or just once.

5.

Does HCS have business liabililty insurance?

Q                                                       A

Yes! We are licensed and insured with general liability to protect you from damaged property or any worker injuries that may happen while our staff cleans your business.

6.

Do I need to provide any cleaning supplies?

Q                                                       A

We offer you the choice of using your cleaning supplies or ours. We use green sealed certified cleaning products to protect the environment and our health.

7.

Can you clean entire buildings or multiple buildings?

Q                                                       A

Yes, we definitely can. Our cleaning services will be tailored to your specific needs.

 
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